Better..Best..Bested

A long time ago, during those heady MBA days, a few of us had put together a theme for the batch – kaizen, a Japanese philosophy for constant improvement. I think it still holds a lot of relevance with regards to the way brands treat themselves. Google, while not the web’s knight in shining armor it used to be, still teaches a lot of lessons, and I remembered them when i read this article on how, perhaps the first killer app on the net – email is now being challenged by things like micro-blogging platforms.

Remembered them because, even though they were late entrants into the arena, the ‘invite’ marketing really worked for GMail, and though competitors matched or improved their storage space factor, GMail was so good, that I have never felt the need to consider an option. Thats also because while most other players stopped after they matched the space and minor additions, GMail kept improving, and still does – check this and this. And the counter on the GMail homepage continues to increase. Constant improvement.

Meanwhile, the proposed competitor to email, micro blogging, and more specifically Twitter also seems to be on a constant improvement mode. After being heavily criticised for their downtime, they seem to be getting that under control and now the rumour mills are abuzz with their proposed purchase of Summize.

On the flip side, I saw a video sharing site – Viddler.com, with some pretty cool features, like being able to add tags and comments right within the timeline. So when a scene appears, the comment appears right then. I haven’t seen too many innovations from YouTube recently. I also read a nice article recently, on how del.icio.us had perhaps lost the chance to become Friendfeed. Intriguing, right? Perhaps, Yahoo may be getting the message, and hence this radical move in the search space, where lots of new players like Yoozilla, Gloofi, Evri and possibly a dozen others are cropping up and doing amazing things that Google is perhaps missing out on. And while Google ups the ante in virtual worlds with the launch of Lively, there is Vivaty, which is ‘virtual world meets social networking’

So, is improvement a function of current size? When a player gets beyond a certain size (in terms of products, sales, manpower and so on) is it then tougher for them to improve constantly.? Does the growth curve plateau and newer, smallers start taking the shine off from the once nimble large player? If we stretch that and step back a bit, is that the reason why say, a traditional set of players like newspapers are having problems adjusting to the web (generalising here) while new entities like Instablogs or possibly soon, a Topix (a potentially cool site, you must take a look) increase in popularity and relevance?

In the future, will this constant improvement create a scenario where services will, in short time frames , change so rapidly, that they will bear only a slight resemblance to what they started out as, with only the brand name being a constant, a brand that stands for the cutting edge in that service category?

until next time, zen and the art of constant improvement

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